Shipping Terms and Conditions
MatsMatsMats.com ships to addresses within the 50 United States, U.S. territories, and U.S. military installations. Additionally, we have partnered with International Checkout, Inc. to process international orders, allowing you to receive our products anywhere in the world.
The following is intended to provide you with more information regarding shipping rates and restrictions.
Shipments within the 48 contiguous states, Alaska, Hawaii, U.S. territories and U.S. military locations may be shipped via a variety of carriers. UPS Ground is our primary shipping method. However, depending on the products ordered and their destinations, your items may ship via UPS Ground, FedEx Ground, US Mail, or freight truck.
Orders addressed to P.O. Boxes or APO/FPO military addresses will ship via U.S. Mail only. Some products cannot be shipped by U.S. Mail, in which case a physical street address will be required to deliver the order via alternate carrier.
When receiving a truck/freight shipment:
Please inspect the shipment for any possible transit damage and verify the number of packages indicated picked up on the delivery receipt matches the number of packages unloaded from the truck BEFORE signing the delivery receipt.
If there is any damage to the merchandise please refuse delivery of the damaged product (s) ONLY and accept delivery of all other items. If there are any packages missing, please note the shortage on the delivery receipt and request a "tracer" be placed on the missing packages. As soon as the damaged product (s) arrive back to our warehouse we will issue replacements free of charge.
If the damaged merchandise is not refused at the time of delivery a claim will have to be filed with the delivering carrier. As a result, replacements will not be issued until a claim determination has been made.
If you cannot tell if there is damage to the product(s) but the carton or packaging is torn then please note the possible damage on the delivery receipt. Be specific in describing the carton or packaging. You must save the packaging - without the packaging damaged claims will be denied.Keep your copy of the freight bill and ask the driver for the telephone number of their OSD (Overage, Shortage, Damage) department. Call the carrier immediately to report the damage, if you find damage to the merchandise after unpacking. IMPORTANT!! You only have 5 days to report damage! The carrier will then send an inspector to your location to inspect the merchandise.
Many of our products are large and/or heavy and are therefore generally very expensive to ship via expedited delivery methods. Nevertheless, feel free to contact us, and we will be happy to provide you with a shipping quote for expedited delivery (overnight, 2nd day, or 3-day).
In order to determine your shipping cost, please add your item(s) to the shopping cart and proceed with the checkout process. After providing your shipping address, but prior to providing any payment information, you will be presented with your shipping cost.
Shipping Rate Exceptions:
Orders shipped outside of the contiguous 48 states (e.g. Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands, etc.) may incur additional shipping costs. Orders addressed to P.O. Boxes or APO/FPO military addresses will ship via U.S. Mail only and may incur additional shipping costs. If additional shipping costs are incurred, customer service will contact you with the additional shipping costs for approval prior to shipment.
International shipments can be placed using a Freight Forwarding company's domestic USA address.
We do not ship outside of the USA and Canada. However, we do ship to freight forwarders located in the USA all the time. "Freigth Forwarders" are shipping companies who receive the items in the USA on either the East or West coast of the USA on your behalf and then forward the items to your international location. You pay them directly for their forwarding service.
You first find and contract with a freight forwarding company. They will then provide you with a USA address that you will use when you place your order with us. That means that we would ship your items to the East/West coast of the USA exactly the same way we would to any other domestic USA address. The freight forwarder then "forwards" the shipment to you, and you pay the freight forwarder directly for their service.
You may be able to find a shipping company in your country that can handle the forwarding for you, because they already have arrangements with USA freight forwarders, or you can just search online for something like "freight forwarder from USA to Norway" to find a USA based freight forwarder. Once our UPS/FedEx/USPS shipment complete its delivery to the freight forwarder in the USA, our responsibility ends. From that point on, the freight forwarder is responsible for the shipment. It helps to think of it as two completely independent services that you requested from two unrelated companies.
Recycled/Re-Used Packaging:MatsMatsMats.com is an environmentally conscious company. Whenever possible, we try to reuse shipping boxes and packing materials that were previously used and have been reconditioned for reuse.
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